You can return/exchange any order within 10 days from the date of delivery, No Questions Asked! Just simply ship it back to us. To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging (Return charges may apply).

Once the product is received in our facility we will refund you via bank transfer or online store credit. In case you would like to exchange your order for another product you can use the online store credit and pay the balance, if any, by any other mode of payment (or simply place a fresh order!)

You may contact our support no. at 91-2522-282330 or +91-9619797757 or send us an email at info@kooltopp.com.

Please Note: COD Purchased items/Fees will not be refunded

WRONG OR DAMAGED ORDER

While these cases are extremely rare, however, if you do receive a wrong or a damaged product, please ensure that you contact our support no. at +91-2522-282330 or send us an email at info@kooltopp.com within 48 hours of receiving the product. In such cases, we would request you to courier the product to us, we will reimburse the courier charges via bank transfer or online store credit.

SEND YOUR ORDER BACK TO:

B1-102, Kripa Industrial Estate,

Sonale Village,

Nashik Highway,

Bhiwandi

Thane 421302

Maharastra, India